Shipping & Returns

 

Processing time

The time we need to prepare an order for shipping varies.

We make the bag once the order is placed, so it can take up to 1-2 weeks to finish it. If you need the bag for any specific date, please let us know so we can rush your order.

For details, see individual items.

Shipping 

Express free shipping for Domestic and International Orders.

Please, it would be useful for the shipping company to have your phone number and email in case they need to contact you for the delivery.

Estimated shipping times

  • North America: 2-4 business days.

  • Europe: 2-5 business days.

We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

We’re not responsible for delays due to customs.

For US customers, there are no taxes for orders under 800$.

No custom taxes for UE customers.

Returns

We gladly accept returns, exchanges, and cancellations:

  • Contact us within: 14 days of delivery.

  • Ship items back within: 21 days of delivery.

  • Request a cancellation: before the item being shipped.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.